|*This is a U.S. field based position; reside near metro airport(s) is highly preferred for travel. |
QUALIFICATIONS, EXPERIENCE, SKILLS & PERSONAL STRENGTHS | YOU Education: B.S. in Sciences, Medical Technology, other Science related discipline, or equivalent Minimum of 2 years of experience in project management of complex implementations Minimum of 2 years of clinical laboratory customer facing experience Application support experience with MS Office Suite, Outlook, Instrument and LIS Connectivity
TECHNICAL COMPETENCIES Project management skills, including the ability to identify key milestones, coordinate resources and meet deadlines Knowledge of FDA Quality System Regulations Demonstrated ability and willingness to develop and deliver training programs on complex topics and procedures pertaining to the department processes and the company’s products relating to computer software, hardware systems and connectivity to third parties Knowledge of Visio, Excel, software and PC applications Knowledge of Laboratory Information Systems (LIS) and connectivity Strong documentation skills, attention to detail, highly self-motivated and directed Exceptional interpersonal and communication and phone skills including: ability to put others at ease, elicit information, provide timely communication, develop and maintain good employee and customer relationships Strong ability to mentor technical personnel via phone, email and at customer sites on the proper operation, maintenance, repair and troubleshooting of assay/instrument issues to meet customer expectations and manufacturers specifications Ability to present technical information in formal settings, including training sessions, demonstrations at Exhibits, customer sites and scientific conferences
SKILLS Ability to manage by influence third party vendors, customers and colleagues Ability to re-define workflow and assist customers with implementation and execution of process improvement projects Ability to solve complex problems such as the ability to diagnose problems by separating essential from non-essential variables Ability to collect, summarize analyze, and communicate complex information, including but not limited to the support of the software, PC hardware and connectivity within the laboratory setting. Ability to assist in the design of experimental protocols, validation plans and protocols as well as technical documentation Ability to work in a team environment as well as independently Ability to effectively prioritize and execute tasks in a high-pressure environment and maintain a professional attitude Ability to interface with cross functional across the Commercial, After Market Services, Quality & Regulatory Affairs and Operations departments
LANUGAGES Fluent spoken and written English Relocation availability: Domestic USA candidates only eligible to work in the U.S.