The Laboratory Program Manager is responsible for the oversight of various national and international programs. Oversight will include program development and management, volunteer recruitment and direction, interaction with local, regional and national officials, project management, relationships with donors and grantees and other NGOs involved with projects.
The manager will lead all aspects of their individual laboratory projects as well as being familiar with other Heart to Heart International (HHI) programs and assisting as necessary with the planning and implementation of those programs. This role will ensure that HHI adheres to appropriate laboratory regulations in its laboratory programs, including laboratory standards and regulations of host countries.
The Laboratory Program Manager will work with HHI Volunteer Management, Programs, Resource Development, Crisis Management, Logistics, Operations and Finance to ensure coordination of all activities with HHI operating policy and procedure. This position is an integral team member of Heart to Heart International helping to support the growth of HHI’s humanitarian services operations.
Demonstrates a thorough working knowledge of Good Laboratory Practice (GLP).
Ability to plan and adhere to timelines and budgets for laboratory programs.
Develops Measurement and Evaluation (M&E) and submits quarterly progress reports.
Create and report quality assurance monitors and quality improvement activities as appropriate.
Involve networks of peers and professional organizations to participate in development, execution and management of HHI program strategy.
Analyze laboratory equipment and tests for suitability of use in HHI’s menu of laboratory services.
Keep abreast of recent developments in the field of Clinical Laboratory Science.
Provide operational guidance, oversight and leadership for HHI laboratories and laboratory training to ensure quality laboratory services. Including but not limited to:
Good Documentation Practices
Training and Competency
Technical assistance for the provision of accurate, valid, and timely test results
Ability to respond to crisis situations with HHI.
Ability to lead volunteer teams in service projects encompassing laboratory set up, improvement, and formal instruction in addition to other HHI volunteer projects.
Attend conferences, workshops, seminars for professional growth. Present at local, regional, national and international professional meetings about HHI’s mission and activities.
Demonstrates ability to work independently
Enjoys working in a team environment and supportive of colleagues.
Demonstrates integrity, credibility, commitment and a high level of interest in HHI’s mission; a proactive, hands-on manager who will own, in partnership with the Program Director, the responsibility for projects.
Possesses in-depth knowledge of laboratory operations, workflow and testing.
Solid experience coordinating laboratory projects, conducting internal and external inspections, developing continual improvement projects, and ensuring compliance with laboratory regulations.
Commitment to mentoring, training, and retaining a diverse team of both domestic and international staff with the foresight and ability to delegate appropriately.
Keen analytic and problem-solving skills which allow for strategic data interpretation versus simple reporting.
Strong interpersonal and communication skills; experience in effectively communicating key data to stakeholders.
Cultural sensitivity in diverse settings
Foreign language skills a plus.
Minimum of a BS degree, MS preferred, with certification as ASCP (MLS) or equivalent. Masters can be in a variety of applicable fields encompassing business or health.
Seven (7) years of experience as Clinical Laboratory Manager is required with an additional six (6) years’ experience as a Clinical Laboratory Scientist as a prerequisite.
Experience with laboratories in developing nations is required. Safety net clinic or point of care laboratory experience is a plus.
Technical knowledge of basic laboratory instrumentation, laboratory information systems and Microsoft office products.
Experience with travel and working in developing nations.
Extensive travel is required. 25-30%
Internal Number: AACC-LPM-0718
About Heart to Heart International
Heart to Heart International strengthens communities through improving health access, providing humanitarian development and administering crisis relief worldwide.
We engage volunteers, collaborate with partners and deploy resources to achieve this mission.