Working with the technical marketing and customer engagement teams, remain current and able to replicate customer workflows across market segments for products under development.
Collaborate with key customers and end users to further develop features and application areas during product development through customer evaluation to gain insight and test value of products and/or features.
Create and refine user personas and collaborate with a cross-functional team including research, development, service, support and product management to develop product requirements.
Serve as Domain Lead in communicating customer workflows and product requirements for the Clinical Diagnostic market, relevant to products under development: LC-MS and automation hardware, IVD/RUO reagents and consumables, software solutions.
Working with the customer engagement team, collect and analyze customer VOC relevant to products under development. Evaluate and provide feedback to cap devs relevant to products under development.
Prioritize and advocate customer and business needs into the product development and customer engagement team.
In collaboration with product manager, create User Needs Document, define the validation strategy and contribute to, and approve, the validation plan.
Ensure the product requirements are executed upon during new product development and communicate progress to project manager at regular cadence; rapidly engaging product managers when project deliverables are off-track.
Support product launch process and generate marketing data in collaboration with technical and global marketing, research and development.
Collect competitive intelligence on competitor’s offerings to inform strategic planning
Education and/or Work Experience Requirements:
PhD, MSc or equivalent experience in LC/MS
IVD medical device and/or clinical diagnostic experience
High degree of technical competence, confidence, and ability to interface with the scientific community at all levels
Excellent communication presentation skills. Fluent English language skills - oral and written.
Ability to work effectively in a matrixed environment with diverse audiences, management levels, cultures, and personalities
Willingness to travel (internationally). Up to 20%
Internal Number: SCI002653
SCIEX – An operating company within Danaher’s Life Sciences platform
SCIEX helps to improve the world we live in by enabling scientists and laboratory analysts to find answers to the complex analytical challenges they face. Our leadership in LC-MS and CE-MS have made us a trusted partner globally to those who are focused on basic research, drug discovery, food and environmental testing, forensic toxicology, clinical research and diagnostics. With over 40 years of innovation, we continue to redefine what is achievable in routine and complex analysis.