Job Summary:

• The Lab Operations Director is responsible for ensuring that samples are tested promptly, accurately, and proficiently, while adhering to applicable CAP and CLIA regulations.  The Lab Operations Director is expected to perform essential functions such as: promoting Laboratory safety, efficiency of workflow, maintaining performance metrics, effective communication with Lab Director, Lab Management, and all Lab Personnel. 

Essential Responsibilities/Duties:

• ·         Oversees all technical and non-technical laboratory staff.
• ·         Collaborate with the Lab Director on writing, updating, and maintaining Standard Operating Procedures (SOP). 
• ·         Completes and reports weekly and/or monthly inventory counts.  Ensures all laboratory supplies are ordered and delivered on time. 
• ·         Assist with tracking of training and completion of competency assessments for lab personnel. 
• ·         Track and review all incident reports and issues related to compliance within the lab
• ·         Continuously monitor and develop workflow processes as needed to ensure timely turnaround, efficiency, and quality of specimen processing.
• ·         Effectively communicate monthly TAT and OTP through the MBR process. 
• ·         Ongoing assessment of staffing compared to volume and maintain employee schedules.
• ·         Collaborate with other satellite lab leadership to ensure all processes are standardized. 
• ·         Completed all administrative duties.
• ·         Promptly responds to communications and helps to resolve issues and questions.
• ·         Assists with other tasks, projects and duties as needed. 

Qualifications:

• Education – 
• Bachelor’s of Science Degree required

• Competencies/Skills – 
• Knowledge of clinical laboratory services
• Technical knowledge to monitor and report on lab operations
• Ability to communicate effectively both orally and in writing
• Ability work independently and strong attention to detail
• Strong Problem-Solving Skills
• P&L Management, Budgeting, ROI Development, etc.
• Metric Driven Management
• Continuous Improvement knowledge (LEAN, Six-Sigma)
• General knowledge around Material and Supply Chain Management

• Experience – 
• Previous managerial experience required. 5-10 years in management
• Prior experience in a Laboratory required 5-10 yrs, with 1-2 yrs preferred high complexity PCR experience

• Certifications/Licenses – 
• N/A